Technical support

“What is one core aspect of the support experience you would change?” An interesting question. How could good technical support be further improved?

I/O Gremlin page for questions and answers – for things you don’t find on the website

Updated: 28/02/2020. I already wrote at great length about hosting providers’ technical support – in general. Here, I want to document something I come across quite often. People, often from the USA, referring to “overseas”, or “outsourced” technical support as something that is inherently bad. To illustrate that I included a Reddit discussion, which resulted … Read more

Short list of website and hosting server problems I’ve encountered over the years – with noted causes and solutions. Updated over time…

What is reasonable to expect from hosting provider’s technical support? What kind of problems can be expected?