Why can’t technical support be good?
Can we just have good technical support? You know – for the phone, Internet, cable… Can’t just one call be enough to have them fix a problem?
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Hosting
All about web hosting
What is a vCPU?
A vCPU is often seen on VPS and shared hosting offers. What is a vCPU (virtual Central Processing Unit)?
What is Reseller Hosting?
What is reseller hosting? How does it relate to shared hosting? Who is it good for?
What is Shared Hosting?
What is shared hosting? What can you expect from a good quality shared hosting? Is it good even for high-resource websites, or must they use a VPS?
Web-hosting technical support improvement
“What is one core aspect of the support experience you would change?” An interesting question. How could good technical support be further improved?
Questions and answers
I/O Gremlin page for questions and answers – for things you don’t find on the website
New cPanel price rise – 2021
A new cPanel price rise has been officially announced for the start of the year 2021. How will it impact hosting providers, and their customers?
Hosting server and website problems
Short list of website and hosting server problems I’ve encountered over the years – with noted causes and solutions. Updated over time…
Hosting providers’ technical support – my thoughts and experience
What is reasonable to expect from hosting provider’s technical support? What kind of problems can be expected?
DirectAdmin control panel setup – reseller account
How to setup DirectAdmin hosting control panel for use with reseller hosting accounts
cPanel price rise – 2019, and 2021!
My thoughts on the cPanel price rise – prequel, expected results and consequences. Updated in October 2020, for the announced new 2021 price rise!
Web hosting server Overselling vs Overloading
Explanation of the terms “overselling” and “overloading” – related to web hosting server resources. Why is overselling necessary? Why is overloading bad?
Web Hosting offer catches (fine print)
Web hosting offer catches (small print) that many hosting providers use. How to compare hosting offers and see what You are really getting.
Domain transfer – to another registrar
How to transfer a domain to another domain registrar. Step by step instructions using an example.
Web hosting types – cloud, shared, VPS…
Explanation of what kinds of web hosting there are, what are their pros and cons, what each type is best suited for – shared, reseller, VPS, dedicated…