MXroute domain email solution

Status: Active
From August, 2019 – ongoing

I’m using three different servers (one personal since 2019, one business since 2021, and one reseller since 2022) and have been very happy with the service! 🙂

In this article, I’ll explain what MXroute email service is and share my experience with it.

Update 2026, after decades of experience with computers, net, providers and infrastructure:

In terms of service and support quality, I would say that MXroute is among the top 3 in the world, if not the best. That may sound as exaggeration, but I mean it literally.

The fact that the price is affordable is probably an inseparable part of the same philosophy.

Over the past decades I’ve learned to appreciate people who are competent & good at what they do, and willing & dedicated to do a good job at the same time (those are two different things). We should be aware and happy that we got to witness that. Affordable pricing is just the tip of the iceberg of quality that most of us get to see first.

For my full review policy and testing approach, see:
BikeGremlin Review Policy

Note:
In early 2026, MXroute made a user-friendly custom panel, so the grey parts of this article are no longer relevant.

1. What is MXroute mail service?

Simply put: it is a post-box. Enabling you to send emails from your domain addresses so they arrive to their destination (recipients) and to have all the emails sent to you reach your inbox. That is, instead of using [email protected], you can set up [email protected]. This looks a lot more professional with business communication and it is also cool to have an email address with your domain. 🙂

Note: email delivery is not the most reliable thing in the world, because of the protocol used for it. It is based on technology from the end of the previous century. In fact, because of the enormous amount of spam, I’d say it’s even more complicated and less reliable now. Hence, based on my knowledge and experience, anyone claiming they can 100% guarantee email delivery is either consciously lying, or just not experienced enough. Good quality mail services still offer the largest possible probability of emails being successfully delivered. Nothing more and nothing less.

MXroute company started in 2013 with a goal to offer reliable and affordable domain email delivery and exchange. Its founders are Jarland Donnell and Ryan Arp.

Other similar services are MS Exchange (Microsoft) and G-suite (Google). More on them perhaps some other time. General explanation of the pros and cons of using a hosted email service.

1.1. Deliverability testing

Right at the start, here are deliverability tests (done using GLOCK APPS).

Note that these deliverability tests depend on the email’s subject, body text, and even the sending domain’s reputation. So, take this with a grain of salt. My point was to just demonstrate that MXroute (and NameCrane for that matter) is not worse than Gmail in terms of deliverability (though NameCrane did a bit worse in my testing so far, but not in real businsess use practice).

• Gmail deliverability test:
  deliverability-report-gmail.pdf
• MXroute deliverability test:
  deliverability-report-mxroute.pdf
• NameCrane’s CraneMail deliverability test:
  deliverability-report-namecrane-cranemail.pdf

1.2. Deliverability practice

In practice – every day transactional emails and private & business correspondence, MXroute (and NameCrane’s CraneMail too) has very good deliverability, and very good inbound spam filters.

No complaints (will keep this up-to-date if that changes – as I do with all of my articles).

2. Starting with MXroute

After paying for the package you opt for, you’ll get an email with control panel login information, including the username and password.

• I suggest, just like with hosting services, that you sign up with an email that will not be used with MXroute (gmail, yahoo, or something third) – so you have a means of communication in case of any problems.
• Also change the login password – just in case.

Text below is now obsolete, with the new MXroute user panel!

Password is changed after logging in to the given control panel address (cPanel is used, with a switch to a new panel being considered since the cPanel price rise):

3. Adding (your) domain

Update 2026:
You can now do this using the very intuitive and user-friendly portal: management.mxroute.com

Domain you chose when registering will already have been created. It is possible to add an unlimited number of additional domains. Current user interface insists on creating a sub-domain, along with a domain. I don’t know why.

4. Adding an email address

Update 2026:
Again, you can now do this using the very intuitive and user-friendly portal: management.mxroute.com

After you have created a domain for the address, now you can create an address. This was explained in the post about cPanel email setup, but here I’ll give a short overview, without going in details of why is it done that way.

Now it’s time to write down all the mail info, so it can be connected with mail clients (Mozilla Thunderbird, Outlook, Gmail…).

5. DNS setup – IMPORTANT

Instructions given here are of crucial importance for the proper email functioning.

Log into MXroute portal ( https://accounts.mxroute.com/ ).

Update 2026:
Now the management is at: management.mxroute.com
Disregard the instructions below and follow instructinos on your account management in that portal.

Then, in the services list, choose the one where the email you wish to configure was created in.

Now it’s time to enter the fields into the DNS. Either within cPanel (or another hosting control panel), or a separate DNS if you are using it. I’m using Cloudflare, so I’ll give instructions for it (general instructions for cPanel mail DNS setup).

In any way, you should log into your domain DNS settings (in this case Cloudflare’s DNS settings).

Now you should add Primary and Secondary MX records (from picture 9). When adding these, set priority to 10 for the Primary and 20 for the Secondary MX.

Procedure starts like in the picture 10, only now you should choose “MX” from menu (1), and finally “Add Record (4).

Repeat the procedure for the Secondary MX, with Priority set to 20, instead of 10.

5.1. DKIM DNS setup

Update 2026:
Now the management is at: management.mxroute.com
There, you will find an intuitive tool to help you configure and test your DNS records.

If you wish, now you can setup DKIM records (if not using Cloudflare, give it from a few to 48 hours for DNS propagation to take place). Opinions on the DKIM records are divided: everyone thinks they are obsolete and needless, while I think they should be configured. 🙂

To activate this option, go to MXroute cPanel main menu, choose DKIM, then in the menu shown click “Enable”.

After that, go to: http://dns-record-viewer.online-domain-tools.com

Enter fields as shown in the picture. Host / IP address is: “default._domainkey.YOUR-DOMAIN”, while DNS server is your Primary MX record (picture 9).
Update 2023: for those using MXroute DirectAdmin servers (practically all the new customers), the TXT record should be “x._domainkey.YOUR-DOMAIN” instead of the here-shown “default._domainkey.YOUR-DOMAIN”. That’s nicely and clearly shown in the MXroute server control panel after you log in (see the video in chapter 9 for all the details step-by-step).

After this, you will get DKIM value in two parts. You should copy/paste both parts in a text editor, so they are “glued” – no adding extra spaces between them, before, or after. Such, merged”, value gives that email’s DKIM record value.

Now this should be added to the DNS as a TXT record.

6. Testing – DON’T SKIP THIS

Before testing, especially if you are not using Cloudflare DNS, for faster propagation of the new DNS records, it might help to flush Google DNS cache.

For a start go to https://dkimvalidator.com to confirm it’s all working.

There you will see an email address to which you should send an email to check if DKIM is setup properly. For sending the email you could use webmail, or set up your mail client for the MXroute (my email setup).

10 minutes after sending the email, click “View Results” (picture 15).

Test the email with other tools as well – instructions for email testing.

Mail tester suggested in the above linked post recommended using this DMARC DNS record: TXT “_dmarc” with the value “v=DMARC1; p=none”.

That’s it – you’ve solved most of your email receiving and delivery problems… for a while. 🙂

Don’t send spam, don’t forward emails to other addresses (use integration) and it will all be good.

Set up your website for the email (how to set up WordPress to send emails using SMTP).

7. Spam filter and catch-all email setup

Update 2026:
Now the management is at: management.mxroute.com
and there you will find smarter, simpler, and more intuitive spam filter settings.

If you want to be sure all the emails received will be downloaded to your mail client (Thunderbird, Gmail etc.), so you can “manually” sort out the spam from the legit emails, spam filters can be disabled to a point. This might be useful for business-crucial applications, where it is better to take some spam, than risk missing a (potential, new) client email. For disabling spam filters, set the options as shown in the picture 17:

Finer adjustment of the Spamassasin filter is here:

If you are using the old, cPanel MXroute control panel, the configuration looks like this:

This setup will be used for all the mail accounts on your MXroute account.

Catchall email setup is used for emails sent to your domain, but to a non-existent address. Like [email protected]. Catchall setup is configured on a per domain level and offer various options. An example of catchall setup is shown in the picture 18:

8. IMPORTANT: setup within website hosting control panel

After I’ve set it up all nicely, I noticed one problem: emails sent from websites hosted on the same hosting server were ending up on the local server’s email, not on MXroute. If the email account gets deleted from the hosting server, it’s even worse – emails don’t get delivered at all (bounce).

Louis from MXroute has the solution: setting up mail exchanger to remote. Within cPanel, it is done the following way:

Only after this is a website properly set to use MXroute (or any other external email service – principle is the same).

DirectAdmin setup is a bit different than cPanel:

Then you need to change options, edit the MX record (if one exists) and add the second MXroute MX record:

Add a dot (” . “) at the end of the mail server name (“primaryMX.mxlogin.com.” in this case). Otherwise, your domain might be appended to the mail server, resulting in a malfunction (like “fridayMX.mxlogin.com.tt33.bikegremlin.com”).

After this, click on “ADD RECORD” (shown in picture 23) and enter the values for secondary MX (its Value is 20).

Note – if you wish to use MXroute for sending only (and host your inbox elsewhere), you should also configure the use of external email server on your MXroute server. However, there it is done using the intuitive control panel interface at:
management.mxroute.com

9. VIDEO demonstration of MXroute configuration

Update 2026:
Most of the instructions in this video are now obsolete, apart from the stuff that is not greyed-out in this very article (like testing DNS settings, setting up external email on your hosting account and similar).

I’ve made a video demonstration, showing how to buy and secure an MXroute account, how to configure all the relevant DNS records for your email to work properly, and how to prevent your email from being spoofed:

Author

Relja Novović

Relja is an avid cyclist, a pretty good bike mechanic, and a professional computer systems administrator – with decades of experience in both those fields (computers and bikes 🙂 ). Relja Novović’s credentials and a short biography